Shipping policy

SHIPPING POLICY

Effective Date: September 22, 2026

This Shipping Policy applies to orders placed through BIVDIKO and forms part of our Terms of Service.

BIVDIKO is operated by AuraSight Tech Limited.

1. SHIPPING AVAILABILITY

We currently ship only to the 48 contiguous United States and Washington, DC.

We do not ship to Alaska, Hawaii, Guam, Puerto Rico, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, other U.S. territories or outlying islands, or APO/FPO/DPO military and diplomatic postal addresses. International delivery outside the eligible United States area is not currently available.

If an address cannot be serviced, it is not eligible for checkout delivery. If we accept an order and later determine that the address is outside our delivery area, we will contact the customer. If no eligible alternative is available, we will cancel the affected order and refund the amount paid to the original payment method.

2. FREE STANDARD SHIPPING

All product orders delivered to the 48 contiguous United States and Washington, DC qualify for free Standard Shipping. There is no minimum order amount and no discount code is required. Discounts do not remove this free-shipping eligibility.

Standard Shipping is the currently available shipping service. Estimated transit time is 5–8 business days after dispatch, in addition to normal order processing of 1 business day. These are estimates, not guaranteed delivery dates.

3. SHIPPING RATES

Standard Shipping: US$0 on every eligible order, including orders below US$100. We do not currently offer Economy or Express Shipping for new orders.

4. ORDER PROCESSING

Our order cutoff time is 4:00 PM U.S. Eastern Time (ET), Monday through Friday. Orders received after the cutoff, on weekends, or on public holidays are treated as received on the next business day.

Orders that have been successfully paid will normally be processed and dispatched within 1 business day.

For orders placed on weekends or public holidays, the 1-business-day processing period begins on the next available business day.

For example, an eligible order placed on a regular business day will normally be processed and dispatched within 1 business day.

Delivery estimates begin only after the package has been dispatched and accepted by the shipping carrier. Order-processing time is not included in the estimated delivery period for Standard Shipping.

Products expressly described as customized, temporarily unavailable, or requiring additional verification may have a different processing time.

Any different processing time will be clearly displayed on the relevant product page or in other purchase information before the order is submitted.

5. ORDER CANCELLATION BEFORE DISPATCH

Customers may cancel an order at any time before the package has been dispatched.

To request cancellation, contact support@bivdiko.com as soon as possible and provide:

• The order number;
• The name of the customer;
• The email address used to place the order; and
• A clear request to cancel the order.

An order is considered dispatched when it has been handed over to, collected by, or accepted into the shipping network of the applicable carrier.

The creation of a shipping label or tracking number alone does not necessarily mean that the order has been dispatched.

If we receive and approve the cancellation request before dispatch, we will cancel the order and refund the full amount paid, including any shipping fee charged for the cancelled order, to the original payment method.

After an order has been dispatched, it can no longer be cancelled. The customer may request a return after delivery in accordance with our Refund Policy:

https://bivdiko.com/policies/refund-policy

Submitting a cancellation request does not by itself confirm that the order has been cancelled. Cancellation is confirmed only after BIVDIKO sends a cancellation confirmation.

If a cancellation request is received before dispatch but the package is mistakenly dispatched after the request, BIVDIKO will provide an appropriate resolution in accordance with the Refund Policy and applicable law.

6. FULFILLMENT LOCATIONS AND LOGISTICS PROVIDERS

Orders may be shipped from Shenzhen, China, Hong Kong, or another BIVDIKO-designated fulfillment location.

Orders may be fulfilled by BIVDIKO or by authorized third-party fulfillment and logistics providers.

We may use international cross-border carriers, freight providers, customs-clearance providers, and local last-mile delivery partners.

A package may be transferred between multiple logistics providers before reaching its destination. The carrier completing final delivery may therefore differ from the carrier that initially accepted the package.

The use of a third-party logistics provider does not reduce any responsibility that BIVDIKO is legally required to maintain.

7. DELIVERY ESTIMATES

All delivery periods shown in this Shipping Policy are estimates rather than guaranteed delivery dates, unless BIVDIKO expressly provides a written delivery guarantee for a particular order or service.

“Business days” generally exclude Saturdays, Sundays, public holidays, and days on which the applicable logistics provider is not operating.

The estimated total time between placing an order and receiving it consists of:

• Order processing time; and
• Delivery time after dispatch.

For a normally processed order, the estimated timeline is therefore:

Delivery estimates may be affected by:

• Destination country or region;
• Customs processing;
• Regulatory or security inspections;
• Carrier capacity;
• Weather or natural events;
• Public holidays;
• Peak shopping periods;
• Incorrect or incomplete delivery information;
• Remote-area delivery;
• Transportation disruption;
• Local delivery conditions;
• Force majeure events; or
• Other circumstances outside our reasonable control.

We will make reasonable efforts to assist with materially delayed shipments. However, we are not responsible for a delay caused solely by customs authorities, carriers, local delivery providers, or circumstances outside our reasonable control.

Nothing in this section limits any mandatory consumer rights under applicable law.

8. TRACKING INFORMATION

When tracking is available, we will send the tracking number or tracking link to the email address associated with the order.

Tracking information may take time to appear after dispatch.

International tracking may temporarily stop updating while a package:

• Is transported between countries;
• Is transferred between logistics providers;
• Is undergoing customs processing;
• Is awaiting a local delivery scan; or
• Is being transferred to a last-mile delivery provider.

A temporary lack of tracking updates does not necessarily mean that a package has been lost.

If tracking has not updated for an unusually long period, contact support@bivdiko.com and provide your order number and tracking number.

9. CUSTOMS DUTIES AND IMPORT CHARGES

The product prices and shipping fees charged by BIVDIKO include the standard customs duties and import charges associated with the supported shipping method and delivery destination.

BIVDIKO is responsible for those included standard customs duties and import charges.

The prices displayed on bivdiko.com include applicable sales tax, VAT, GST, and similar transaction taxes. These taxes are not added on top of the displayed prices at checkout.

Any tax breakdown shown at checkout is included in the price and is not an additional charge.

Customers may remain responsible for additional charges caused by:

• Incorrect, incomplete, or misleading information provided by the customer;
• Failure to provide information lawfully required for customs clearance;
• A delivery-address change or rerouting request made after dispatch;
• Storage, redelivery, abandonment, or return caused by the customer;
• Refusal to accept a properly delivered package; or
• Optional brokerage or delivery services separately requested by the customer.

BIVDIKO will not impose an undisclosed customs charge merely because an order is shipped internationally.

If a customer receives an unexpected request for customs duties relating to a BIVDIKO order, the customer should contact support@bivdiko.com before making payment so that we can review the charge.

10. SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete:

• Recipient name;
• Shipping address;
• Apartment, unit, building, or room number;
• City, state, province, or region;
• Postal or ZIP code;
• Country;
• Email address;
• Telephone number, where required for delivery; and
• Other information reasonably required by the carrier.

Please review the shipping information carefully before submitting an order.

If you notice an error, contact support@bivdiko.com as soon as possible. We cannot guarantee that an address can be changed after the order has entered processing or been dispatched.

BIVDIKO is not responsible for a delivery failure caused by incorrect or incomplete information supplied by the customer.

Where permitted by law, the customer may be responsible for reasonable rerouting, storage, return, redelivery, or reshipping costs resulting from incorrect information.

11. ADDRESS CHANGES AFTER ORDER SUBMISSION

An address-change request must be submitted before dispatch.

We will make reasonable efforts to update the address, but an address change is not confirmed until BIVDIKO provides written confirmation.

After dispatch, an address change might not be possible. If the carrier permits redirection, additional carrier charges may apply.

BIVDIKO is not responsible for loss, delay, or additional cost caused by an unconfirmed address-change request.

12. SPLIT SHIPMENTS

An order may be divided into multiple shipments because of:

• Product availability;
• Package-size or weight restrictions;
• Different fulfillment locations;
• Carrier requirements;
• Customs requirements; or
• Different product-release dates.

If an order is split:

• The customer may receive more than one tracking number;
• Packages may arrive on different dates; and
• The customer will not be charged an additional standard shipping fee solely because BIVDIKO divided the order.

13. LOST, DAMAGED, INCORRECT, OR INCOMPLETE PACKAGES

If a package appears to be lost, arrives damaged, contains an incorrect product, or is missing an item, contact support@bivdiko.com promptly.

Please provide:

• Your order number;
• The recipient’s name;
• The tracking number;
• A description of the issue;
• Photographs or video of the product and packaging, where applicable; and
• Any other information reasonably required to investigate the shipment.

Customers should retain all original packaging until the investigation has been completed.

We may need to investigate the issue with the logistics provider before providing a replacement, refund, or other resolution.

Any resolution will be provided in accordance with our Refund Policy and applicable consumer law.

14. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that a package has been delivered but you cannot locate it, please:

• Confirm that the shipping address shown on the order is correct;
• Check the mailbox, reception area, parcel locker, entrance, porch, or other safe-delivery location;
• Ask household members, neighbors, reception staff, or property-management personnel whether they accepted the package;
• Review any delivery photograph or carrier notification; and
• Contact the final-mile carrier where possible.

If the package still cannot be located, contact support@bivdiko.com so that we can review the shipment and, where appropriate, open an investigation with the carrier.

A tracking status marked “delivered” will not automatically prevent a customer from submitting a legitimate missing-delivery claim.

15. UNDELIVERABLE OR REFUSED PACKAGES

A package may be returned if:

• The shipping address is incomplete or incorrect;
• Delivery is repeatedly unsuccessful;
• The recipient cannot be contacted;
• The recipient does not provide information lawfully required for customs clearance;
• The recipient refuses delivery; or
• The package is not collected within the carrier’s permitted collection period.

If a package is returned, we will contact the customer to determine the appropriate resolution.

Where permitted by law, reasonable original shipping, return shipping, storage, redelivery, or handling costs caused by the customer may be deducted from a refund or charged before reshipment.

This section does not apply where delivery failed because of an error by BIVDIKO or its logistics provider.

16. RETURNS, REFUNDS, AND SHIPPING FEES

Returns, exchanges, cancellations, and refunds are governed by our Refund Policy:

https://bivdiko.com/policies/refund-policy

Original shipping fees are generally not refundable after an order has been dispatched, except where:

• The product is defective;
• An incorrect product was shipped;
• The product was damaged during delivery;
• The order was not delivered;
• BIVDIKO made a fulfillment error; or
• A refund of shipping fees is otherwise required by applicable law or our Refund Policy.

Refund processing times may depend on the original payment provider and the customer’s financial institution.

17. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy to reflect changes in:

• Shipping rates;
• Free-shipping terms;
• Carrier services;
• Delivery coverage;
• Fulfillment locations;
• Customs requirements;
• Business operations; or
• Applicable law.

The current version will be published on this page with its applicable effective date.

Changes will not retroactively reduce rights associated with an order already accepted, except where permitted by law.

18. CONTACT US

For shipping questions, cancellation requests, delivery issues, customs-charge questions, or tracking assistance, contact:

Trading Name: BIVDIKO
Legal Entity: AuraSight Tech Limited
Email: support@bivdiko.com
Business Address: Room B45, 1/F, Keen Match Centre, No. 21 Tai Yip Street, Kwun Tong, Kowloon 999077, Hong Kong