Contact information
CONTACT INFORMATION
We’re here to help.
If you have questions about BIVDIKO products, orders, shipping, returns, payments, warranties, our mobile application, or other services, please contact us using the information below.
CUSTOMER SUPPORT
Email: support@bivdiko.com
U.S. Customer Support: +1 307 220 1182
WhatsApp: +1 307 220 1182
Customer Support Hours (U.S. Eastern Time): 8:00 PM–12:00 noon the following day during EDT, or 7:00 PM–11:00 AM the following day during EST.
Equivalent China Standard Time: 8:00 AM–12:00 midnight (UTC+8).
When contacting us about an order, please include your order number and the email address used to place the order. This will help us locate your order and respond more efficiently.
Please do not send passwords, complete payment-card details, verification codes, or other sensitive financial information by email or WhatsApp.
BUSINESS INFORMATION
Trading Name: BIVDIKO
Legal Entity: AuraSight Tech Limited
Business Address: Room B45, 1/F, Keen Match Centre, No. 21 Tai Yip Street, Kwun Tong, Kowloon 999077, Hong Kong
Website: https://bivdiko.com
SHIPPING AND CANCELLATION REQUESTS
For order cancellations, address corrections, tracking questions, customs-charge questions, damaged packages, missing packages, or incorrect products, contact:
Email: support@bivdiko.com
Orders may be cancelled before dispatch. Because eligible orders are normally processed and dispatched within 1 business day, please submit cancellation or address-change requests as soon as possible.
Submitting a request does not confirm that an order has been cancelled or changed. We will send confirmation after the request has been successfully completed.
RETURNS AND REFUNDS
Before requesting a return or refund, please review our Refund Policy:
https://bivdiko.com/policies/refund-policy
SHIPPING INFORMATION
For shipping methods, delivery estimates, shipping rates for supported destinations, and free-shipping conditions, please review our Shipping Policy:
https://bivdiko.com/policies/shipping-policy
PRIVACY REQUESTS
For questions or requests concerning personal information, account information, or privacy rights, contact:
Email: support@bivdiko.com
Please review our Privacy Policy: