BIVDIKO App Account and Data Deletion

Last updated: September 8, 2026

This page explains how users of the BIVDIKO App can delete their account and associated data.

Delete your BIVDIKO App account

In the BIVDIKO App, open Privacy & Security and choose Delete Account & Data. Follow the on-screen confirmation steps. Account deletion is different from signing out or deactivating an account.

If you cannot access the App, email support@bivdiko.com from the email address associated with your account. State that you are requesting deletion of your BIVDIKO App account. Do not send your password, verification codes, or payment information.

What account deletion covers

Delete Account & Data deletes your App account and all cloud personal data associated with that account, including your profile information, profile image or avatar, device bindings, team memberships, room-presence information, and intercom call-status records. The current iOS App does not send usage analytics events to Supabase or other servers. The App does not collect crash reports, performance data, or diagnostic data. A team or content created and controlled by another user may remain, but your membership and personal association are removed or de-identified where applicable.

Limited records may be retained only when required for security, fraud prevention, legal compliance, or to document a deletion request, and will be minimized or de-identified where appropriate.

Local photos, videos, recordings, and sports-analysis files

Photos, videos, recordings, manually annotated sports-analysis files, and analysis results are stored locally on the glasses or the user's phone according to the current App design; they are not uploaded to BIVDIKO cloud storage by the App. These local files are separate from cloud account data.

Use Delete All Local Data where applicable and the device's normal file or media controls to remove local files. Files previously exported, shared, or backed up to another service must be deleted from that destination separately.

Clear local App data without deleting the account

The App also provides Delete All Local Data. This clears local App preferences, sign-in state, imported-media and annotation indexes, and the local offline queue. It does not delete the cloud account or original media files stored elsewhere on the device.

Service providers involved

BIVDIKO is operated by AuraSight Tech Limited. The BIVDIKO App is published and technically supported by Digitalgallop (Shanghai) Technology Co., Ltd. Cloud account services use Supabase infrastructure hosted in the AWS Asia Pacific (Tokyo) region. The one-to-one and group intercom functions use real-time communication services provided through Digitalgallop (Shanghai) Technology Co., Ltd under the applicable service arrangement. The intercom function transmits real-time audio. It does not record or save intercom audio, transcribe conversations, or generate recordings or other content for later playback. This is separate from the App's audio-recording feature: files created using that feature are stored only locally on the glasses or the user's phone and are not uploaded by the App to BIVDIKO cloud storage.

Questions and follow-up

For deletion assistance or privacy questions, contact support@bivdiko.com. We will process verified requests within the time required by applicable law.