BIVDIKO SUPPORT
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Get help with downloads, orders, returns, and product questions.
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01 · APP
App Download
Download the BIVDIKO App and follow the setup guide for your glasses model.
Download the App
02 · ORDER
Track Order
Check your order status and follow shipment progress.
Track Your Order
03 · CONTACT
Contact Us
Get help with a product, order, or the BIVDIKO App.
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QUICK ANSWERS
Frequently Asked Questions.
Find quick answers about the App, orders, returns, and product support.
How do I download the BIVDIKO App?
Open the App Download page and choose the available option for your device.
How do I connect W640 glasses to the App?
Turn on W640 and follow the connection instructions in the BIVDIKO App and the official tutorial. Keep Bluetooth and Wi-Fi enabled during setup. For a different model, contact support with the model name and your phone details.
Where can I track my order?
Open the Track Order page and enter the requested order information.
What is the 14-day return policy?
Eligible purchases may be returned within 14 days. Review the store return policy for eligibility, condition requirements, and instructions before sending an item back.
What should I include when contacting support?
Include your order number, product model, a short description of the issue, and relevant photos or video when available.
How can I get help with glasses or accessories?
Use the Contact page, email support@bivdiko.com, call +1 307 220 1182, or reach the team through WhatsApp.
DIRECT SUPPORT
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For faster assistance: include your order number, product model, and a brief description of the issue.
Product questions, clearly answered
The W640 product FAQ covers camera capture, manual App review, intercom and compatible accessories. These camera and lens details apply to W640. For other models or order-specific help, contact support with your glasses model.
Explore product answers and practical guides
- Smart sports glasses FAQ — camera, App, intercom, storage and accessories.
- POV glasses or an external camera? — choose the view that answers your practice question.
- Manual sports video review — import, compare, annotate and save selected results.
- Replacement lens guide — check compatibility and package contents.